You can cancel your paid Office 365 subscription via online portal. In somecases you have to contact customer support to cancel the subscription.
Follow the steps below
- In the Office 365 admin portal , go to the Subscriptions page, or choose Billing > Subscriptions.
- On the Subscriptions page, choose a subscription.
- From the More actions menu, choose Cancel subscription.
- Review the important dates, provide feedback about why you are cancelling, then choose Cancel subscription
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